Privacy & Policy

1. Information We Collect

- Account & Order Details:

Name, email, phone number, address, payment information (only necessary portions), and order history.

- Automatically Collected Data:

IP address, device/browser type, browsing history, and pages viewed for site functionality and analytics.

- Communications:

Messages exchanged with customer support, newsletters, marketing preferences, and contact form submissions.

2. How We Use Your Data

Order Fulfilment:
Process, prepare, and deliver your purchases.
Customer Support:
Respond to inquiries, manage returns/exchanges, and handle issues.
Improvements & Marketing:
Enhance our website, personalize product recommendations, and send promotional offers if opted‑in.
Legal Compliance:
Fulfill regulatory requirements and protect our legal rights.

3. Sharing Your Information We may share your personal data with:

Platform Partners:
Courier/logistics providers (e.g., for delivery), payment gateways (e.g., for processing).
Service Providers:
Website hosting, analytics, marketing services. Legal Authorities: When required by law or court order. We do not sell or rent your personal information to third parties for marketing or data brokering. 4. Cookies & Tracking We use cookies and similar technologies to: Maintain your login session and shopping cart. Analyze site performance and measure engagement (e.g., visitor counts, popular pages). You can manage or disable cookies via your browser — note that certain site features may be affected. 5. Security Measures We implement SSL encryption, secure servers, access controls, and regular security checks to protect your data. While we strive for strong safeguards, no system is 100% secure. 6. Data Retention We retain your personal data as long as your account is active or as needed for business and legal reasons (e.g., order history, tax). After that, we securely delete or anonymize it. 7. Your Rights Depending on local regulations, you may have the right to: Access, correct, or delete your personal information. Object to or restrict processing. Withdraw consent (e.g., unsubscribe from marketing). Lodge a complaint with a regulatory authority.
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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes it will be

Please make sure that you follow below steps:

1/ Download the package from themeforest.net (The file is in zip format)

2/ Extract the file you've just downloaded (Don't forget this step).

3/ Find this file: ella-x.x.x-sections-ready.zip in the folder Ella Sections Ready x.x.x, then you just need to upload ella-x.x.x-sections-ready.zip file to your Shopify store.

- If you would like to use Ella RTL version. Please find this file: ella-x.x.x-sections-ready-rtl.zip in the folder Ella Sections Ready x.x.x RTL, then you just need to upload ella-x.x.x-sections-ready-rtl.zip file to your Shopify store

- If you want to install child theme, please go to the corresponding theme folder

To save your time and reach our support quickly, please follow below steps:

  • Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
  • Capture screenshot or video for the issue you get.
  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Unable to find satisfactory answers ? Contact Support