1. Information We Collect
- Account & Order Details:
Name, email, phone number, address, payment information (only necessary portions), and order history.
- Automatically Collected Data:
IP address, device/browser type, browsing history, and pages viewed for site functionality and analytics.
- Communications:
Messages exchanged with customer support, newsletters, marketing preferences, and contact form submissions.
2. How We Use Your Data
Order Fulfilment:
Process, prepare, and deliver your purchases.
Customer Support:
Respond to inquiries, manage returns/exchanges, and handle issues.
Improvements & Marketing:
Enhance our website, personalize product recommendations, and send promotional offers if opted‑in.
Legal Compliance:
Fulfill regulatory requirements and protect our legal rights.
3. Sharing Your Information
We may share your personal data with:
Platform Partners:
Courier/logistics providers (e.g., for delivery), payment gateways (e.g., for processing).
Service Providers:
Website hosting, analytics, marketing services.
Legal Authorities: When required by law or court order.
We do not sell or rent your personal information to third parties for marketing or data brokering.
4. Cookies & Tracking
We use cookies and similar technologies to:
Maintain your login session and shopping cart.
Analyze site performance and measure engagement (e.g., visitor counts, popular pages).
You can manage or disable cookies via your browser — note that certain site features may be affected.
5. Security Measures
We implement SSL encryption, secure servers, access controls, and regular security checks to protect your data. While we strive for strong safeguards, no system is 100% secure.
6. Data Retention
We retain your personal data as long as your account is active or as needed for business and legal reasons (e.g., order history, tax). After that, we securely delete or anonymize it.
7. Your Rights
Depending on local regulations, you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict processing.
Withdraw consent (e.g., unsubscribe from marketing).
Lodge a complaint with a regulatory authority.